Q: How do I make an appointment with Dr. Monroy?

A: You can use the “Contact Us” form by clicking here to send an email to Dr. Monroy, who will respond to you within 24 hours. You can also reach us directly at the office at (954) 256-9292. We will return your call promptly.

Q: How do I prepare for the first session with Dr. Monroy?

A: Once an appointment has been made, you will be emailed or faxed 2 forms which are needed for your first appointment. These 2 forms are “The Welcome Packet” which include some general information about the practice, including our policies and consents and “The New Patient Questionnaire” which is meant to gather some general information about your/or your child’s background, psychiatric and medical history.

We realize that these forms can feel long and time consuming, but they will help Dr. Monroy focus the initial interview and will find them helpful in the process of the overall assessment. We ask that you fill them out as completely as you can, but you will be going over all these topics throughout the general evaluation, so if you find questions that don’t apply or that you would rather discuss in person, please feel free to leave them blank. 

Please remember to send (email or fax) or bring the completed forms and any previous medical/psychiatric records or psychological evaluations you might have with you for Dr. Monroy to review at the scheduled session.

Q: How long do appointments last?

A: Appointments are generally held in sessions of 45 minutes. 

Q: What if I need to cancel or reschedule an appointment?

A: Please cancel or reschedule at least 48 hours prior to the appointment. Your appointment time is reserved only for you or your child.  We are limited in our ability to substitute another patient on short notice and appointment time slots are longer in psychiatry than in other specialties, making it difficult to move appointments around. Letting us know with time enables us to make that appointment time available to another patient.

If you fail to cancel or reschedule a full session fee will be billed for the time. Exceptions are made for medical and family emergencies.

Q: What are the privacy and confidentiality practices of the office?

A: Your privacy and confidentiality are extremely important to Dr. Monroy. She will not communicate with anyone about your or your child’s history or treatment unless you have authorized her to do so by signing a release of information form. Additionally, she will not, without your written permission, discuss whether or not you were a previous patient or are current patient.  There are, however, some limits to confidentiality. These limits are included in the “Informed Consent (HIPAA) Form” which will be sent to you and needs to be signed prior to your first meeting with Dr. Monroy.

Q: How can I pay for my visits?

A: Dr. Monroy accepts checks, cash, and all major credit cards for all professional services.

All outpatient visits must be paid in full at the time of visit, unless other arrangements are made prior to the appointment. Dr. Monroy is not a member of any managed care insurance programs and does not accept any insurance policies at this time, however an invoice can be provided for patients to submit to their insurance carriers independently (See below). 

Q: How can I use my medical insurance to pay for services?

Dr. Monroy is not a part of any insurance panels and cannot process directly for insurance reimbursement. As such, she is considered an “out of network” or “non-participating” provider for most insurance plans. If you have a health benefits policy that provides mental health coverage with “Out of Network” benefits, you may be entitled to insurance reimbursement for any provided professional services. Many patients regularly submit their invoices from Dr. Monroy directly and receive reimbursement according to the terms of their insurance policy. Potential clients should call and ask their insurance/agent about coverage for “out of network providers” for mental health to determine their own specific benefits.

Dr. Monroy will assist you in the process of filing the paperwork with your medical insurance for any possible reimbursement. Please check with your medical insurance regarding the terms of your policy and verify out-of-network benefits and reimbursement rates.

Potential reimbursement is between you and your insurance carrier, and you may discuss this with your insurance company by contacting them directly. Regardless of the patient’s ability to receive insurance reimbursement, full payment for all services is required at the time of each appointment, unless other arrangements have been discussed previously with Dr. Monroy. 

Q: How do I get my prescription refilled?

A: If you have authorized refills, your pharmacy can refill your prescription without needing to contact our office. If this is a new prescription, change of medication or if you are out of refills, Dr. Monroy will authorize a new prescription.  If needed the prescription can be called in to your pharmacist by our office. 

Q: How can I speak with Dr. Monroy outside of my appointment time?

A: Dr. Monroy makes an effort to return all calls promptly and personally. In the event of an emergency, please contact 911 immediately and/or proceed to the nearest hospital emergency room. Calls received before 5pm are generally returned the same day. If calling after office hours, you may leave a message for Dr. Monroy at (954-256-9292) and your call will be returned within 1 business day (non-emergencies). 

For any further questions regarding our practice and/or policies, please contact the office at (954) 256-9292.